Introduction

Welcome to our website. PrivilegeRooms.com (“we” or “us”) provide this Privacy Statement to inform you about our policies and procedures regarding the collection, use, and disclosure of information through the website or our mobile application, and any other websites, features, applications, widgets, or online services that are owned or controlled by us (collectively, the “Services”).

Your privacy is important to us. By using the Services, you agree to the data collection, use, disclosure, and storage practices described in this Privacy Statement. This Privacy Statement also explains how we may use and disclose such information, as well as your ability to control certain uses of it.

When you interact with us through the Services, we may collect information from you as further described below. Please take a few minutes to review this Privacy Policy. In dealing with PrivilegeRooms.com, including but not limited to using the website or ordering products advertised by PrivilegeRooms.com over the phone, you expressly consent to the collection, use, and disclosure of your personal information as set forth in this Privacy Policy.

What information we collect from you

General Information

We receive and store personal information about customers, prospective customers, and website users that is reasonably necessary for, or directly related to, one or more of our functions or activities.

We collect your personal information in several ways, including but not limited to:

• During the registration process on our website

• Other instances where you provide personal information via our website

• Over the phone

This includes information that can identify you (Personal Information), including:

• First and last name

• Telephone number

• Postal and email addresses

• Contact details provided at the time of registration

Billing Information

Billing information (such as credit card number, cardholder name, and expiration date) is collected by the payment service provider (Payment Gateway).

We may also request information about your travel preferences, including:

• Meal requests

• Seat selection

• Frequent flyer / hotel program details

• Ticketing options

Some information is required to:

• Register as a member

• Purchase products or services

• Complete a traveler profile

• Participate in surveys, contests, or sweepstakes

• Ask questions or initiate transactions
  
  

Passenger / Guest Information

When you make travel or other arrangements for someone else through the website, we will request personal information and travel preferences about that individual. You should obtain consent from those individuals before providing their information. Access to view or change their information will be available only through your account.

Information from Other Sources

We may periodically obtain information about you from business partners and other independent third-party sources and add it to our account information. This may include:

• Updated delivery and address information

• Demographic information to better understand purchasing preferences

Automatic Information

We automatically collect certain information when you visit the website, such as:

• IP address

• Web browser software (e.g., Google Chrome, Microsoft Edge)

• Referring website

• Online activity such as pages viewed and purchases made

This information helps us customize your experience. PrivilegeRooms.com does not collect personal information secretly or in an underhanded way and does not sell your personal information to any third party.

Cookies and Other Web Technologies

When you visit the website, we may assign your computer a cookie (a small text file). Cookies help us:

• Record member ID and account name

• Enable automatic sign-in (if selected)

Member IDs, passwords, and account-related data included in cookies are encrypted. You can refuse cookies through your browser settings, but doing so may limit access to some features.

Information Collected by Third Parties

Third parties such as vendors and business partners may use cookies, web beacons, or similar technologies to collect information about your online activity. This may be used to:

• Measure website usage

• Analyze and personalize advertising

We do not control these third parties’ practices, and their information handling is not covered by this Privacy Policy.

How we use your information

We use personal and billing information to:

• Complete travel purchases through third-party providers

• Provide requested products and services

• Send travel confirmations and updates

• Manage accounts and billing

• Communicate with users

• Respond to questions and comments

• Improve products, services, and website

• Notify users about offers and promotions

• Seek feedback

• Contact users regarding services

• Use information as otherwise described at the point of collection

With whom we share your information

We do not sell or rent your personal information. We may share information with:

Suppliers

Hotels, airlines, and activity providers who fulfill travel reservations.

Third-Party Vendors

Companies providing services such as payment processing, analytics, customer support, marketing, surveys, and fraud prevention.

Business Partners

Partners with whom we jointly offer products or services. Their involvement will be clearly disclosed.

Legal and Business Transfers

We may share information:

• To comply with legal obligations or court orders

• To investigate or prevent illegal activity

• To protect rights, safety, or property

• During corporate transactions such as mergers or asset sales

We may also share aggregated or anonymized data with advertisers or investors.

How you can access your information

You can access your information through:

• Account Settings: Update personal details, change password, manage preferences

• My Bookings: View itineraries and cancel upcoming bookings

Your choices

• You may choose not to provide certain information, though it may limit access to features

• You can update information via Account Settings and My Bookings

• Browser settings allow control over cookies

How we protect your information

We use administrative, technical, and physical security measures to protect personal information. These include:

• Restricted employee access

• Firewalls and intrusion detection systems

• Encryption and SSL technology

While no system can guarantee complete security, we take reasonable steps to protect your data.

Children’s Privacy

The website does not sell travel or services to children. If we learn that a child under 13 has provided personal information, we will use it only to notify the child that parental consent is required.

External Links

The website may link to external sites not governed by this Privacy Policy. We recommend reviewing their privacy practices separately.

Changes to this Privacy Policy

PrivilegeRooms.com may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the website.